Middlesex Cricket Shop

Terms and Conditions of Sale

TERMS & CONDITIONS OF SALE

Terms & Conditions of Sale for items fulfilled by Middlesex County Cricket Club, including memberships, out-ground match tickets for home matches away from Lord’s Cricket Ground, out-ground hospitality, events and publications. Separate Terms & Conditions for Merchandise can be found further down this document.

GENERAL INFORMATION

Every care has been taken to ensure the descriptions, and specifications of the goods portrayed in our website and associated brochures are correct. However, slight variations in the actual goods may occur.

AVAILABILITY & PRICE

All goods are offered for sale subject to availability. We regret that occasionally it may be impossible to complete an order if a product is withdrawn for any reason. The price of the goods shall be the price listed on our website or in our brochures and inclusive of any VAT that may be payable by you. We guarantee to maintain the current prices until 31 December 2015. However, after that date, we reserve the right to amend prices in the event of a change in the rate of VAT or supplier costs. All prices and delivery charges are quoted in UK Pounds Sterling and must be paid in full at the time of ordering. In the event of any deliveries to addresses outside of the UK, the purchaser is entirely responsible for any applicable customs’ duties or taxes in your own country.

ORDERING

We will treat each order for goods as an offer by you to purchase the goods, subject to these terms and conditions. You are responsible for ensuring the accuracy of your order and we shall supply you, subject to availability, with the quantity and specification of the goods set out in your order.

PAYMENT

Payment may be made by any of the methods indicated on the site or on our order form. We do not offer any credit facilities, so we will not deliver goods to you if you do not pay for your order in full at the time of ordering.

LIMITATION OF LIABILITY

Our total liability for any claim arising shall not exceed the price of the goods supplied, and, in the case of damaged or defective goods or incorrect deliveries, any delivery charges incurred by you. We shall not be liable for any indirect or consequential loss, (including without limitation, financial loss such as loss of profit or otherwise), whether this arises from a breach of duty in contract or in any other way. We cannot accept any liability for a failure to comply with specific instructions stated on our order form. This condition does not affect your statutory rights.

EVENTS BEYOND OUR REASONABLE CONTROL

We will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.

CHILDREN

We do not sell goods for purchase by children. We sell children’s goods for purchase by adults. If you are under eighteen years, you may order goods from us only with the involvement of a parent or guardian.

CHOICE OF LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the English courts.

CONTACT DETAILS

Middlesex County Cricket Club, Lord’s Cricket Ground, London, NW8 8QN
The Middlesex Shop telephone no: 020 7289 1300
Email: shop@middlesexccc.com

TERMS AND CONDITIONS OF SALE FOR TICKET PURCHASES

Tickets are sold and fulfilled by Middlesex County Cricket Club.

NATWEST T20 BLAST MATCH TICKET REFUND POLICY

If, because of bad weather conditions at the Ground on the day for which this ticket is valid, play does not take place, or is restricted to 5 overs or less, with no result being obtained, a full refund of the face value of the ticket is available.

ALL REFUNDS ARE SUBJECT TO A £1.00 ADMINISTRATION CHARGE.

To obtain a refund send your ticket(s), along with your name and address, to the Middlesex CCC Office, Lord's Cricket Ground, London, NW8 8QN no later than 28 days after the match. Please allow 30 days from the receipt of your claim for your refund cheque to be issued. This ticket is issued subject to the Ground Regulations, copies of which are displayed near entrances.

No alcohol may be brought into the ground.

ROYAL LONDON ONE-DAY CUP MATCH TICKET REFUND POLICY

If, because of bad weather conditions at the Ground on the day for which this ticket is valid, play does not take place, or is restricted to 10 overs or less, with no result being obtained, a full refund of the face value of the ticket is available.

ALL REFUNDS ARE SUBJECT TO A £1.00 ADMINISTRATION CHARGE.

To obtain a refund send your ticket(s), along with your name and address, to the Middlesex CCC Office, Lord's Cricket Ground, London, NW8 8QN no later than 28 days after the match. Please allow 30 days from the receipt of your claim for your refund cheque to be issued.

This ticket is issued subject to the Ground Regulations, copies of which are displayed near entrances.

LV=CC MATCH TICKET REFUND POLICY

This ticket is issued subject to the bearer abiding by the Ground Regulations, copies of which are displayed at the entrances.

NO REFUNDS AVAILABLE ON AN LV= COUNTY CHAMPIONSHIP TICKET. However, if because of bad weather conditions at the Ground on the day for which this ticket is valid, play is abandoned with no play taking place at all, Middlesex County Cricket Club will provide free entry to an alternative day’s play at any of Middlesex’s remaining home LV=CC matches during the 2015 season.

UXBRIDGE FESTIVAL TICKET REFUND POLICY

This ticket is issued subject to the bearer abiding by the Ground Regulations, copies of which are displayed at the entrances.

No alcohol may be bought into the ground for the NatWest T20 Blast Fixture.

NO REFUNDS AVAILABLE ON A FESTIVAL TICKET.

RICHMOND DOUBLE REFUND POLICY (14 JUNE & 10 JULY 2015)

If, because of bad weather conditions at the Ground on one or both of the days for which this ticket is valid, play does not take place, or is restricted to 5 overs or less, with no result being obtained, the following refund is available:

  1. Sun 14 June ONLY – 50% refund of the face value of the ticket is available.
  2. Friday 10 July ONLY – 50% refund of the face value of the ticket is available.
  3. BOTH Sun 14 June & Friday 10 July – a full refund of the face value of the ticket is available.

ADDITIONAL

To obtain a refund send your ticket(s), along with your name and address, to the Middlesex CCC Office, Lord's Cricket Ground, London, NW8 8QN no later than 28 days after the match. Please allow 30 days from the receipt of your claim for your refund cheque to be issued.

This ticket is issued subject to the Ground Regulations, copies of which are displayed near entrances. No alcohol may be brought into the ground.

HOSPITALITY REFUND POLICY

This ticket is issued subject to the bearer abiding by the Ground Regulations, copies of which are displayed at the entrances.

No alcohol may be bought into the ground for the NatWest T20 Blast Fixture.

NO REFUNDS AVAILABLE ON HOSPITALITY TICKETS.

MATCH TICKETS BOUGHT ON THE DAY

No refunds are available for tickets purchased on the gate on the day of a match or for any Season Tickets purchased.

ALL REFUNDS ARE SUBJECT TO A £1.00 ADMINISTRATION CHARGE.


MERCHANDISE TERMS & CONDITIONS OF SALE

All items of Middlesex CCC clothing, gifts, souvenirs and other merchandise are sold and fulfilled by Marylebone Cricket Club (MCC).

  1. General Information

    Every care has been taken to ensure that the descriptions, colours and specifications of the goods shown on our website are correct. However, slight variations in the actual goods may occur. You may return any goods to us which are not as you expected (please see our Returns Policy for more details).

  2. Availability

    All goods displayed on our website are subject to availability. We regret that occasionally it may not be possible to complete an order if a product has been withdrawn or is not available for any reason.

  3. Prices

    Subject to Section 4 below, the price of the goods shall be the price listed on our website at the time of ordering, which is inclusive of any UK VAT payable by you but exclusive of delivery costs and any applicable overseas taxes or duties (see Sections 6 and 7 below). We reserve the right to amend prices from time to time, for example in the event of a change in the rate of VAT or supplier costs.

    Please note that all prices displayed on our website are web only offers and prices may differ in the Lord's Shop / Lord’s Cricket Store / Members Shop at Lord’s Cricket Ground, London.

  4. Ordering and Payment

    We will treat each order for goods as an offer by you to purchase the goods at the price specified in your order (including delivery) and in accordance with these Terms and Conditions. Please check your order carefully before you submit it to ensure that it is correct.

    If your offer is accepted, we will send you a confirmation email to the email address you provide when submitting your order.

    Payment may be made by any of the methods indicated on our website. The price of the goods and relevant delivery charges must be paid in full at the time of ordering. You will not receive confirmation of your order unless you make payment of the required amount in full.

  5. Limitation of Liability

    Our total liability for any claim by you arising out of your order and/or these Terms and Conditions shall not exceed the price of the goods supplied, together with, in the case of damaged or defective goods or incorrect deliveries, any delivery charges incurred by you. We shall not be liable for any indirect or consequential loss, including without limitation, financial loss such as loss of profit or otherwise, whether this arises from a breach of duty in contract or in any other way. We cannot accept any liability for a failure to comply with specific instructions stated on your order form. This condition does not affect your statutory rights.

  6. Events beyond our reasonable control

    We will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.

  7. Children

    We do not sell goods for purchase by children. We sell children's goods for purchase by adults. If you are under eighteen (18) you only may order goods from us with the permission of a parent or guardian.

  8. Choice of law and jurisdiction

    These Terms and Conditions shall be governed by and construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the English courts.

  9. Contact details

    In the event that you have any further queries, or would like to discuss any aspect of our website or the service you have received, please contact D2F by post, email or telephone using the details set out below:
    Marylebone Cricket Club
    C/o Direct2Fans Limited
    Unit 32
    Wornal Park
    Menmarsh Road
    Wormminghall
    Aylesbury
    Buckinghamshire HP18 9PH
    Email: customerservices@shop.middlesexccc.com