Terms and Conditions of Sale
All items of Middlesex Cricket clothing, gifts, souvenirs and other merchandise are sold and fulfilled by Marylebone Cricket Club (MCC), using Middlesex Cricket's online store provider D2F.
Every care has been taken to ensure that the descriptions, colours and specifications of the goods shown on our website are correct. However, slight variations in the actual goods may occur. You may return any goods to us which are not as you expected (please see our Returns Policy for more details).
All goods displayed on our website are subject to availability. We regret that occasionally it may not be possible to complete an order if a product has been withdrawn or is not available for any reason.
Subject to Section 4 below, the price of the goods shall be the price listed on our website at the time of ordering, which is inclusive of any UK VAT payable by you but exclusive of delivery costs and any applicable overseas taxes or duties. We reserve the right to amend prices from time to time, for example in the event of a change in the rate of VAT or supplier costs.
Please note that all prices displayed on our website are web only offers and prices may differ in the Lord’s Cricket Store / Members Shop at Lord’s Cricket Ground, London.
We will treat each order for goods as an offer by you to purchase the goods at the price specified in your order (including delivery) and in accordance with these Terms and Conditions. Please check your order carefully before you submit it to ensure that it is correct.
If your offer is accepted, we will send you a confirmation email to the email address you provide when submitting your order.
Payment may be made by any of the methods indicated on our website. The price of the goods and relevant delivery charges must be paid in full at the time of ordering. You will not receive confirmation of your order unless you make payment of the required amount in full.
Our total liability for any claim by you arising out of your order and/or these Terms and Conditions shall not exceed the price of the goods supplied, together with, in the case of damaged or defective goods or incorrect deliveries, any delivery charges incurred by you. We shall not be liable for any indirect or consequential loss, including without limitation, financial loss such as loss of profit or otherwise, whether this arises from a breach of duty in contract or in any other way. We cannot accept any liability for a failure to comply with specific instructions stated on your order form. This condition does not affect your statutory rights.
We will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.
We do not sell goods for purchase by children. We sell children's goods for purchase by adults. If you are under eighteen (18) you only may order goods from us with the permission of a parent or guardian.
These Terms and Conditions shall be governed by and construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the English courts.
In the event that you have any further queries, or would like to discuss any aspect of our website or the service you have received, please contact D2F by post, email or telephone using the details set out below:
C/o Direct2Fans Limited
Buckinghamshire HP18 9PH
Tel: 0800 031 5751
Lord’s Cricket Ground
The Middlesex office: 0207 289 1300 (for all membership enquiries)
All Middlesex memberships purchased online will be processed by the official online store provider (D2F) and then passed to Middlesex Cricket for fulfilment.
Upon receipt of the order, Middlesex Cricket will reconcile the membership application for accuracy, and where needed will contact customers to provide further proof of status (for example: Country memberships/student memberships/disabled/youth or teen memberships must meet the criteria and age restrictions as set out.)
Middlesex Cricket will process all membership orders as soon as possible, although this can take up to three weeks at extremely busy times.
Country Membership is only available to members living more than 50 miles from Lord's Cricket Ground as the crow flies. It is the responsibility of the joining member to ensure they check the distance from their registered address to Lord's before joining the club as a Country Member. All Country memberships are checked for accuracy upon new applications being received by the club, and should any new member join as a Country member who resides within the 50-mile threshold, they will be contacted by the club and advised that their membership category will need to change to that of a Full Member.
Student membership is available to anyone aged 23 and above. When joining you will be asked to provide satisfactory evidence to confirm your student identification (such as a NUS card or proof of identification from your place of education). If satisfactory identification is not provided then acceptance of student membership will not be guaranteed.
Middlesex Cricket offers a discount of 50% off the cost of both Full and County membership. To qualify for the Disabled Membership category, the club requires a copy of a benefits letter dated within the last 2 years showing proof of receipt of any of the benefits above, or a copy of a registration for blindness or partial sightedness, or a GP letter also dated within the last 2 years confirming the member’s disability.
Additionally, the Disabled Member will receive a complimentary “Personal Assistant Pass” for all matches without a photograph on but which bears the Disabled Member’s Membership Number, so that the Disabled Member can be accompanied without extra cost by a companion/carer at any matches which he/she may attend.
The club has sought to be as inclusive as possible in establishing its criteria for Disabled Membership, and will include anyone in receipt of Disability Living Allowance (DLA) at any rate, Personal Independence Payment (PIP) at any rate, Employment and Support Allowance (ESA) at any rate, anyone in receipt of Severe Mobility Allowance, or anyone who has a Blind or Partially Sighted Registration, or who is able to produce a letter from their GP confirming their disability.
It is a requirement for all Middlesex membership cards to carry a photograph to provide satisfactory proof of identification of all members.
If you have not yet provided a photograph to the club for your membership card, please email a scanned copy to the club’s Membership Secretary at firstname.lastname@example.org. The club will then hold this on file and ensure that the next time we send a membership card to renewing members that the new card will carry this photograph. Any members without photos on membership cards who attempt to gain entry into the Lord’s Pavilion will be denied access and advised to head to the Middlesex Reception, where a photo can be taken and placed on file.
You agree to take out the selected Middlesex Cricket membership for one year, with a minimum of twelve equal monthly instalments.
We will write to you shortly before the end of your membership year and supply you with renewal instructions for the following year. You will be given the opportunity to tell us if you do not want to renew your membership for the following year.
Your membership fee is payable in instalments, which (unless the section headed 'Failure to Pay Your Membership Fee' below applies), only become due on a monthly basis as your annual membership progresses. Your instalment amounts will not change within the first twelve months of your contract with us, and you will be notified in advance of any increases to your subscription rates after this period within your membership renewal letter.
You have agreed to pay by Direct Debit and the Direct Debit guarantee terms are on the reverse of your membership receipt or within the marketing communication you received.
If you fail to pay the Middlesex Cricket instalment fee due within seven days of the date set out in the payment schedule, we will write to you and give you the opportunity to either pay that instalment, or pay all instalments due for the remainder of your membership year, by alternative means.
If you then fail to pay the relevant amount due by the required date, we will write to you again to ask you to pay all instalments due for the remainder of your membership year.
Unfortunately, if you then fail to pay this amount by the required date your Middlesex Cricket membership will be immediately cancelled.
Please note that these provisions will not apply if your failure to pay is due to bank or Middlesex Cricket error.