Middlesex Cricket Shop

Delivery, Returns and Cancellations

TERMS & CONDITIONS OF SALE

Terms & Conditions of Sale for items fulfilled by Middlesex County Cricket Club, including memberships, out-ground match tickets for home matches away from Lord’s Cricket Ground, out-ground hospitality, events and publications. Separate Terms & Conditions for Merchandise can be found further down this document.


TERMS AND CONDITIONS OF SALE FOR TICKET PURCHASES

Tickets are sold and fulfilled by Middlesex County Cricket Club.

DELIVERY

Delivery shall be made to the delivery address supplied by you at the time of ordering. Whilst we endeavour to deliver within the times specified, any times quoted for delivery are approximate only and we shall not be liable for any delay in delivery of the goods, howsoever caused. Risk of damage to or loss of the goods shall pass to you at the time of delivery to the specified delivery address.

  • A £2.50 booking fee/shipping cost will be charged per ticket order.
  • Memberships & Events do not incur a booking or delivery charge.
Membership transactions are not processed automatically. Once you have confirmed your order, it will be printed off and processed manually through our membership system. Memberships can take up to 2 weeks to be processed. For any membership queries please contact Julie Blakesley on 020 7289 1300 or email membership@middlesexccc.com

RETURNS

We want you to be totally satisfied with your purchase. If, for any reason, you are not entirely happy with your purchase, we will refund the value of the goods supplied, provided you inform us within fifteen working days of receipt of the goods and the goods, together with the delivery note, are returned to us in perfect condition to the address specified on the delivery note. Please see our Returns Policy for further information.

CONTACT DETAILS

Middlesex County Cricket Club, Lord’s Cricket Ground, London, NW8 8QN
Telephone: 020 7289 1300
Email: shop@middlesexccc.com

NATWEST T20 BLAST MATCH TICKET REFUND POLICY

If, because of bad weather conditions at the Ground on the day for which this ticket is valid, play does not take place, or is restricted to 5 overs or less, with no result being obtained, a full refund of the face value of the ticket is available.

ALL REFUNDS ARE SUBJECT TO A £1.00 ADMINISTRATION CHARGE.

To obtain a refund send your ticket(s), along with your name and address, to the Middlesex CCC Office, Lord's Cricket Ground, London, NW8 8QN no later than 28 days after the match. Please allow 30 days from the receipt of your claim for your refund cheque to be issued. This ticket is issued subject to the Ground Regulations, copies of which are displayed near entrances.

No alcohol may be brought into the ground.

ROYAL LONDON ONE-DAY CUP MATCH TICKET REFUND POLICY

If, because of bad weather conditions at the Ground on the day for which this ticket is valid, play does not take place, or is restricted to 10 overs or less, with no result being obtained, a full refund of the face value of the ticket is available.

ALL REFUNDS ARE SUBJECT TO A £1.00 ADMINISTRATION CHARGE.

To obtain a refund send your ticket(s), along with your name and address, to the Middlesex CCC Office, Lord's Cricket Ground, London, NW8 8QN no later than 28 days after the match. Please allow 30 days from the receipt of your claim for your refund cheque to be issued.

This ticket is issued subject to the Ground Regulations, copies of which are displayed near entrances.

LV=CC MATCH TICKET REFUND POLICY

This ticket is issued subject to the bearer abiding by the Ground Regulations, copies of which are displayed at the entrances.

NO REFUNDS AVAILABLE ON AN LV= COUNTY CHAMPIONSHIP TICKET. However, if because of bad weather conditions at the Ground on the day for which this ticket is valid, play is abandoned with no play taking place at all, Middlesex County Cricket Club will provide free entry to an alternative day’s play at any of Middlesex’s remaining home LV=CC matches during the 2015 season.

UXBRIDGE FESTIVAL TICKET REFUND POLICY

This ticket is issued subject to the bearer abiding by the Ground Regulations, copies of which are displayed at the entrances.

No alcohol may be bought into the ground for the NatWest T20 Blast Fixture.

NO REFUNDS AVAILABLE ON A FESTIVAL TICKET.

RICHMOND DOUBLE REFUND POLICY (14 JUNE & 10 JULY 2015)

If, because of bad weather conditions at the Ground on one or both of the days for which this ticket is valid, play does not take place, or is restricted to 5 overs or less, with no result being obtained, the following refund is available:

  1. Sun 14 June ONLY – 50% refund of the face value of the ticket is available.
  2. Friday 10 July ONLY – 50% refund of the face value of the ticket is available.
  3. BOTH Sun 14 June & Friday 10 July – a full refund of the face value of the ticket is available.

ADDITIONAL

To obtain a refund send your ticket(s), along with your name and address, to the Middlesex CCC Office, Lord's Cricket Ground, London, NW8 8QN no later than 28 days after the match. Please allow 30 days from the receipt of your claim for your refund cheque to be issued.

This ticket is issued subject to the Ground Regulations, copies of which are displayed near entrances. No alcohol may be brought into the ground.

HOSPITALITY REFUND POLICY

This ticket is issued subject to the bearer abiding by the Ground Regulations, copies of which are displayed at the entrances.

No alcohol may be bought into the ground for the NatWest T20 Blast Fixture.

NO REFUNDS AVAILABLE ON HOSPITALITY TICKETS.

MATCH TICKETS BOUGHT ON THE DAY

No refunds are available for tickets purchased on the gate on the day of a match or for any Season Tickets purchased.

ALL REFUNDS ARE SUBJECT TO A £1.00 ADMINISTRATION CHARGE.


MERCHANDISE TERMS & CONDITIONS OF SALE

All items of Middlesex CCC clothing, gifts, souvenirs and other merchandise are sold and fulfilled by Marylebone Cricket Club (MCC).

  1. Delivery inside the UK

    A. Method of delivery

    Delivery shall be made to the delivery address specified by you in your order. Unless otherwise stated at the checkout when you place your order, the price of postage will be allocated according to the weight and / or package volume of the item(s), see below, and including VAT for standard delivery via our signed-for delivery service.

    • 0 - 1kg - £1.50
    • 1 - 5kg - £3.50
    • 5 - 7.5kg - £6.50
    • 7.5 – 10kg - £7.50

    B. Despatch and delivery times

    We aim to deliver all goods within seven (7) working days of your order being confirmed. We will notify you of any delay in delivering your goods as soon as possible.

    Please note that, whilst we endeavour to deliver all goods within the times specified on our website, all delivery times are approximate and we shall not be liable for any delay in delivery of the goods, howsoever caused.

    If after seven (7) working days you have not received your order then please call Customer Services on 0845 862 9840 (available Monday to Friday 9.00 a.m. to 5.30 p.m., excluding public holidays) or email customerservices@shop.middlesexccc.com. Please make sure you have your order number to hand when contacting us.

    Please do not send any correspondence regarding online purchases to Lord’s Cricket Ground.

    Please be aware that all such deliveries require a signature to confirm receipt. If the initial delivery attempt is unsuccessful, a delivery card will be left at the address and a second delivery attempt will be made the next working day (unless you contact the courier company beforehand to arrange an alternative delivery date). In the event that the second delivery attempt is unsuccessful, a delivery card will be left at the address and a third delivery attempt will be made the next working day (unless you contact the courier company beforehand to arrange an alternative delivery date). In the event that the third delivery attempt is unsuccessful, you will need to contact the courier company to arrange redelivery or collection. If you have not contacted the courier company within three (3) days of the third delivery attempt, your goods will be required to pay the same delivery fee charged to the original order for redelivery in accordance with these Terms and Conditions.

    Therefore, we strongly recommend that you provide a delivery address where there will always be someone available to sign for the delivery (such as a work address).

    C. Tracking

    If you have registered with us via our website, you can check your order status and, where applicable, track items that you have ordered from us.

    D. Risk

    Risk of damage to or loss of the goods shall pass to you at the time of delivery to the delivery address specified in your order.

  2. Delivery outside the UK

    If the delivery address is outside of the UK, you are likely to incur additional costs for delivery. If this should occur, you will be contacted by our customer support team who will advise you of the additional costs. These are calculated based on the weight and / or package volume of the products and the delivery destination. PLEASE NOTE: Additional delivery costs may be significant for deliveries outside the EU.

    Please be aware that overseas delivery times and costs may vary and you will be entirely responsible for any applicable customs duties, taxes or similar in the country to where goods are delivered.

  3. Returns

    We want you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your purchase, we will refund you the cost of the goods (including the initial delivery cost) provided that you notify us within fifteen (15) working days of receiving them and then promptly return the relevant goods to us in an unused and resalable condition (as determined by us in our reasonable opinion), together with the original delivery note.

    Please see our Returns Policy for further information.

  4. Contact details

    In the event that you have any further queries, or would like to discuss any aspect of our website or the service you have received, please contact D2F by post, email or telephone using the details set out below:
    Marylebone Cricket Club
    C/o Direct2Fans Limited
    Unit 32
    Wornal Park
    Menmarsh Road
    Wormminghall
    Aylesbury
    Buckinghamshire HP18 9PH
    Email: customerservices@shop.middlesexccc.com


ADDITIONAL TERMS AND CONDITIONS OF SALE FOR MIDDLESEX CCC MERCHANDISE

All merchandise is now produced and sold by Marylebone Cricket Club.

RETURNS POLICY

We want you to enjoy your shopping experience every time you order from our website. However, there may be times when the goods you order are not exactly what you wanted or expected.

  1. Notifying us

    You must notify Customer Services by telephone on 0845 862 5650 or by email to customerservices@shop.middlesexccc.com that you wish to return goods within fifteen (15) working days of receiving them.

    When notifying us, please have the following details to hand:
    - your order reference number;
    - your e-mail address and contact number;
    - a daytime contact telephone number; and
    - the reason for the return.

    Where the relevant goods are damaged or defective you will also be asked to provide a full description of the problem. This will ensure we can process your return request as quickly as possible.

  2. Returning goods to us

    All goods must be returned with their original labels and packaging (including where such packaging is damaged), together with the delivery note.

    Unless otherwise stated on the delivery note, please send the goods to us at:
    Marylebone Cricket Club
    C/o Direct2Fans Limited
    Unit 32
    Wornal Park
    Menmarsh Road
    Worminghall
    Aylesbury
    Buckinghamshire HP18 9PH

    Please clearly print your order reference number and return address on the outside of the parcel. Parcels being returned remain your responsibility until we have received them. We therefore recommend you obtain proof of postage when posting goods back to us.

  3. Exchanges and refunds
    1. Unwanted goods

      We will refund you the cost of any unwanted goods (including the cost of delivering the goods to you) in accordance with this Returns Policy. We will not refund you the cost of sending the goods back to us.

      Please be aware that you will not be entitled to a refund where goods are returned to us in an unacceptable or used condition, as determined by us in our reasonable opinion.

    2. Damaged or defective goods

      We will either replace any damaged or defective goods or refund you the cost (including the cost of delivering the goods to you).

  4. Refund payments

    Refunds will be processed using the payment information you provided when ordering the goods.

    Refunds are processed by us on the Friday of each week (except in the event of a public holiday, when payments are processed the previous day).

    Refunds will usually appear on your account within five (5) working days of being processed, however this may be extended depending on your bank. We will not be liable for any delays caused by your bank or card issuer or if your card is declined (for example because it has since expired).

  5. Queries

    If you have any queries about our Returns Policy in relation to Middlesex CCC Merchandise, please e-mail customerservices@shop.middlesexccc.com or telephone Customer Services on 0845 862 5650.

    This Returns Policy does not affect your statutory rights.

    Order Cancelation form